Clinical Education Specialist

Steris

Tue, 08 Nov 2016 11:30:31 GMT


Description

Provide clinical, microbiological and technical support to STERIS Customers/Sales/Service Employees at regional level. The responsibility centres on applications development for existing STERIS products, including those medical devices processed, and related uses in bio hazardous waste control. The responsibilities include training, clinical and technical support for customers, in relation to the use of STERIS products, including decontamination and sterilization issues, methods of decontamination and reprocessing of medical devices, and involvement in clinical trials for surgical tables, patient transportation system and Operating Theatre lights.

Learning Period

Six to nine months depending on experience

Essential Job Functions

1 Provides Clinical expertise to both existing and new customers, Sales/Service network with strong emphasis on instrument applications (i.e. flexible endoscopes, capital equipment and associated consumables etc), methods of decontamination and sterilisation, methods of process assurance, control and infection control issues within healthcare environments

2 Present customer training and education programmes in order to develop operator product knowledge, resulting in better understanding of the product, with the aim of reducing the number of assistance calls.

3 Provides clinical expertise by troubleshooting problems and providing ongoing support in customer accounts.

4 Participates in national/local conferences, clinical professional meetings, and workshops and give educational presentations as appropriate

5 Maintains communication with Customer accounts, in liaison with Account Managers in an effort to identify repetitive problems.

6 Provides Clinical expertise for Complaint Handling and Reporting.

7 Assists with providing Operator Training Programmes and in-services updates for Customers where appropriate.

8 8 Provides ongoing Clinical and Product Training to the Sales/Service Team.

9 Liaise with Account Managers, Project Managers and Service Department to provide expertise with regards to reprocessing, site selection and installation in conjunction with Sales/Service Employees.

10 Plan, generate and provide formal Educational Seminars on related issues to motivate product interest and increase sales.

11 P articipate in and encourage development of related Professional Organizations to further our Company and product recognition and build productive relationships.

12 Maintains awareness of current thinking, clinical research and clinical papers within the field of Infection Control and Prevention, by subscribing to/reading appropriate journals, and promotes ‘best practice’.

13. This position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.

Job Requirements
Working Conditions Extensive travel will be required by car, and occasionally by air.

Considerable use of computer, email and telephone.

Periodic international travel may be required

Education/Experience

Graduate of an accredited Nursing Programme, Qualified Registered Nurse or equivalent, must speak fluent English and have valid, clean driving license.

Minimum of five (5) years, hospital expertise in Operating Room/GI Nursing. Must have some understanding of surgical instrument decontamination and sterilization issues. Have an ability to work independently, and as part of a team. Must have exceptional interpersonal, written, verbal and analytical skills and be confident in using computer technologies. Have some experience of delivering training and education programmes .

Nature of Problem Solving

Provide professional, onsite problem solving as it relates to Clinical/Technical issues.

Empowerment and Decision Making Environment

If problems are due to training or lack of, the Clinical Specialist, based on the Customer history, can suggest methods or policies to be used to improve the perception and use of STERIS products. Customer Audits can be undertaken to raise awareness of clinical issues and suggest methods of addressing these issues with a customer.

STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 14,000 employees worldwide. We are dedicated to providing our Customers with innovative infection prevention, decontamination, and health science technologies, products and services. Visit https://www.steris.com/about/careers/ to learn more.

STERIS plc strives to be an Equal Opportunity Employer.

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